Hyatt House at Anaheim Resort/Convention Center

First, front desk customer service. They were very welcoming and accommodating. I feel very comfortable walking up to see friendly faces to seek help. Second, breakfast buffet crew. They were very helpful and hardworking. They always made sure people had good clean tables, and go extra mile to provide what we needed. Third, accessibility. The property is close to everything. Disneyland is about 10-minutes walk, lots of restaurants close by, and pharmacy is just across the hotel. Fourth, comfortable beds. The beds were warm and soft with soft and clean pillows and sheets. Fifth, housekeeping did a great job! They provided us with clean towels and toiletries when we needed them.

Pool view is only a pool view if you’re room is in the east wing otherwise it’s parking lot and the pool looks like a distant spec in the parking lot. Also, elevators are REALLY far from the west wing. I think this is because there are businesses (Walgreens, Starbucks, dim sum, etc,) are along the bottom floor so elevators can only be in the middle of the building where the lobby is located. However, I think this is how they can keep their rates affordable so it is 100% worth it!! Hyatt staff is always REALLY friendly and nice! Like the best I’ve experienced and we travel ALOT! (Hilton and Wyndham members) Hyatts always the best when it comes to customer service. Thank you for the hospitality!

Room size was lovely. The free breakfast was also surprisingly nice. Location to Disney was great, the reason we booked. Its close enough to allow us to leave the park at 4pm, come back for a quick swim and shower, before heading back in for the evening. Read a few reviews about tight car park spaces but we found it quite generous. The staff here are great. The lady who checked us in would always seem to be on reception when we were going or coming back, and would always speak to us. Lovely welcome!

The suite was a family room with a king bed in one area and bunk beds with a sofa bed in the other area. It had a sliding door to separate the rooms. It also had a mini fridge and microwave. I liked that the restroom had a a full size body wash, shampoo and conditioner container in the shower area. But especially loved that we were able to check into our room early, especially because we had traveled from far and I got food poisoning. It was nice to be able to lay down and get better. Walgreens, Starbucks, blaze pizza and a delicious Asian restaurant were only feet away. I forgot to mention that breakfast was really good as well. Staff was friendly and Disneyland was a 0.6 walk away or a $6 uber /Lyft ride.

Cecilia at front desk was amazing!! Friendly, smiling. Ensured we received a room that met our requests and then some. Per my request, she ensured we were on the highest level, furthest away from the stairs / elevator. She is one of the best front desk personnel I have ever encountered. The Security Guard brought us a cart to transport our luggage when he saw we were struggling to carry the bags. The room was GREAT. Clean, the beds were comfortable. Breakfast was great!! Good selection. My family loved the Tater Tots!! lol